Suspend and Resume actions on SWO(s)

 

Content was last updated in 06.22.06-00

Revision History

 

Let's imagine you were on a video-conference with your office team, and the call got disconnected.

What would you do once you are back on the call ? Most people would begin with saying, "Let's reconvene from where we dropped".

That's what usually happens when an important conversion or process get stalled for any reason. Even if putting a stop-cork to the event was a manual step.

In case of SWOs in R2, temporarily suspending them, and then re-instating them is allowed based on following criteria.

Only the SWO with status as Estimate, Scheduled, or Open are allowed to be Suspended.

Both the Suspend and Resume action has the same effect on the Service Status for

Suspend/Resume button are available in the Information tab, of the SWO window.

To suspend the SWO current opened in the window, click the Button: And the SWO is sent into the Suspended state.

This replaces the suspend button with a button. Upon clicking the SWO is back into its normal state.

 

Basic Ground Rules

While converting to 'Suspended'

While converting to 'Resumed'

 

  • On the UI, switch to the 'Resume' button.

  • SWO retains its 'Status' as it was before.

  • Disable all editable fields and including the 'Cancel' status option.

  • Retain the dates of SWO as it is.

  • Availability should remain affected as per the dates.

  • Change the Asset's 'Service Status' to — 'Suspend Service'.

  • Retain the Asset's status, based on the different work order statuses that exists for the asset.

  • Retain the Damaged flag and Locked Quantity as it was before.

  • Update the SWO change history, with timestamp of this transition.

 

 

  • On the UI, switch back to the 'Suspend' button.

  • SWO retains its 'Status' as it was before.

  • Enable all fields that can be edited.

  • Change the Asset's 'Service Status' to whatever it was before (based on the different work order statuses that exists for the asset):

  • In Service

  • Pending Service

  • Needs Service

  • Retain the Damaged flag and Locked Quantity as it was before.

  • Update the SWO change history, with timestamp of this transition.